Privacy Policy

Last Updated: October 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name

• Mobile number

• Email address

• Billing and shipping address

Order Information

• Products purchased

• Order details and transaction information

• Payment status and order history

Technical Information

• IP address

• Browser type and device information

• Website usage and browsing activity

• Cookies and similar tracking technologies

We collect only the information reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process, confirm, and deliver your orders.

• To contact you regarding order updates and delivery.

• To provide customer support and respond to enquiries.

• To process payments, refunds, and cancellations.

• To improve our website, products, and customer experience.

• To prevent fraudulent transactions and unauthorized activities.

• To send promotional offers, product updates, and marketing communications where permitted by law and subject to applicable consent requirements.

• To comply with legal and regulatory obligations.

3. Payment Security

We do not intentionally store your complete debit card, credit card, or banking credentials on our website.

Online payments may be processed through third-party payment gateways that maintain their own security and privacy standards.

Please refer to the respective payment provider’s privacy policy for additional information.

4. Confidentiality of Orders

We understand that some of our products relate to personal and intimate wellness.

We make reasonable efforts to handle customer information and order details confidentially. We do not publicly disclose your purchase history or personal information.

Your information may be shared with authorized delivery partners and service providers only when necessary to fulfil your order or provide our services.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with:

• Courier and logistics companies for product delivery.

• Payment gateways for payment processing.

• Website hosting and technical service providers.

• Customer support and communication service providers.

• Government authorities or law enforcement agencies when legally required.

Such sharing is limited to legitimate business and legal requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Remember shopping cart items.

• Understand visitor behaviour.

• Improve website performance.

• Provide a better browsing experience.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal compliance, and dispute resolution.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where legally permissible.

• Withdraw consent for certain data processing activities.

• Opt out of promotional communications.

• Raise concerns regarding how your personal information is handled.

To exercise these rights, please contact us through our Contact Us page.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

We are not responsible for the privacy practices, content, or security of these external websites. We recommend reviewing their privacy policies before sharing personal information.

11. Children’s Privacy

Our products and website are intended for adults aged 18 years and above.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take appropriate steps in accordance with applicable laws.

12. Marketing Communications

We may send order-related notifications, service updates, and promotional communications where permitted by law.

You can opt out of promotional emails or messages at any time by following the unsubscribe instructions or contacting our customer support team.

Opting out of marketing communications will not affect essential order and service notifications.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable laws.

Any updates will be published on this page along with the revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our website’s Contact Us page.

We will make reasonable efforts to respond to your request within the time required by applicable law.

Your privacy matters to us. Thank you for trusting us with your personal information.